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Call Center Management
1. Write a short note about
reducing turnover by realistic job previews.
2. Discuss the role of stress
in call center.
3. Describe about
conceptualizing perceived listening behavior.
4. Discuss about centre link-
the organization.
5. What additional contribution
might a call center make?
6. Discuss about Capital One
Financial Corporation.
7. Discuss critical success
factors in bench marking.
8. Discuss company background
of Accor reservation services.
Need Answer Sheet of this Question paper, contact
ARAVIND – 09901366442 – 09902787224
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