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TOTAL QUALITY MANAGEMENT
1. Which of the gurus would be the father
of quality control? Which had the greatest impact on management? Which is noted
for robust design?
2. Write your personal philosophy or
creed?
3. List and explain the six most important
factors that influence consumer purchases?
4. What conditions are necessary for
empowerment?
5. Describe how empowerment, work groups,
and multifunctional teams would or would not affect the five types of problems?
6. Working as an individual or in a team
of two or three people, develop a supplier selection plan for one of the
organizations.
7. Working in a team of three or more
people, what performance measures would you recommend for the following
organizations?
a) Large bank
b) Health-care facility
c) University academic department
d) University nonacademic department
e) Large department store
f) Grade School
g) Manufacturing facility
h) Large grocery store
8. What is a critical success factor? How
is it important in benchmarking?
9.
What are the advantages and disadvantages of
wireless communication?
10.
What can be
accomplished by the addition of a third party registering a quality system?
11.
Visit an organization
in your community and determine if their accident and emergency preparedness
plan meets the ISO 14001 criteria.
12.
Briefly describe the
difference between sequential engineering and quality by design (or concurrent)
engineering.
13.
Devise a compensation
plan for injured users where the product defect manifests itself in the second
or third generation, such as when a man or woman takes a prescribed drug that
injures their future children.
14.
Form a project team
of six or seven people, elect a leader, and construct a cause-and-effect
diagram for bad coffee from a 22 cup coffee maker used in the office.
15.
Formulate a full factorial experiment to determine
what factors affect the
retention rate in college. Identify four factors
each at two levels that you feel influence retention rate. For example, one
factor could be external work with two levels, 20 and 40 hours per week.
16.
Given three two-level
factors and three suspected two – factor interactions; determine the degrees of
freedom and the OA.
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